Privacy Policy

This Privacy Policy was last updated on May 15, 2025.

Welcome to Coach Susanna (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.coachsusanna.com). By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. What Information We Collect

We collect two types of information from visitors:

a. Personal Information

This is information you voluntarily provide when you:

·        Sign up for a newsletter or free resource

·        Book a discovery call or coaching session

·        Fill out a contact form

·        Purchase a course or service

 

This may include:

·        Your name

·        Email address

·        Phone number

·        Billing or payment details

·        Any messages or details you share in forms

 

We only collect what is necessary to deliver our services or communicate effectively with you.

b. Non-Personal Information

When you browse our site, we may automatically collect certain information to improve user experience. This includes:

·        Your IP address

·        Browser type and version

·        Device type

·        Pages visited and time spent on the site

·        Referring website

 

This data helps us understand how visitors use our website so we can make improvements.

 

2. How We Use Your Information

We use your information thoughtfully and responsibly. Here’s how it helps us serve you better:

·        To respond to your questions or messages

·        To schedule and manage coaching sessions

·        To send newsletters, updates, or special offers (only if you opt-in)

·        To process payments for courses, sessions, or digital products

·        To personalize your experience on the website

·        To improve our services and content based on user behavior

·        To comply with legal or financial regulations when needed

 

We do not use your information for any purpose unrelated to your experience with Coach Susanna.

 

3. Cookies and Tracking Tools

Like most websites, we use cookies — small data files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and provide relevant content.

You can choose to disable cookies through your browser settings. However, this may affect how the website functions for you.

 

4. Who We Share Your Information With

We value your trust and do not sell or rent your information to third parties.

We may share your data only with:

  • Trusted service providers like email platforms (e.g., Mailchimp), calendar tools, or payment processors (e.g., Stripe or PayPal), solely to fulfill services you’ve requested

  • Legal authorities if we are required to comply with a legal obligation or protect our rights and property

Each third-party partner is carefully chosen and committed to protecting your data.

 

5. How We Protect Your Information

We use appropriate security measures — including encrypted connections (SSL), secure servers, and trusted platforms — to protect your personal information. While no online method is 100% foolproof, we take every reasonable precaution to keep your data safe.

 

6. Your Rights & Choices

You have full control over your personal information. At any time, you can:

·        Request a copy of your data

·        Ask for corrections or updates

·        Request deletion of your information

·        Unsubscribe from emails using the link at the bottom of any email we send

 

To make any of these requests, simply contact us at hello@coachsusanna.com.

 

7. External Links

Our website may occasionally link to other websites, such as blogs, partners, or tools we recommend. We are not responsible for the privacy practices of those external sites. Please review their privacy policies before sharing your data with them.

 

8. Children’s Privacy

This website and our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 13. If we learn that we have collected such information, we will delete it promptly.

 

9. Policy Updates

We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the updated date listed above.

We encourage you to review it from time to time so you're aware of how your information is being handled.

 

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, we’d love to hear from you.

Contact:
Coach Susanna
📧 Email: hello@coachsusanna.com
🌐 Website: www.coachsusanna.com